Support
A person who knows your restaurant.
Chat and email every day from 08:00 to 24:00, phone during service for every customer. No chatbot in front of a human.
How to reach us
- Chat from the Bonvi back office, 08:00 to 24:00 every day.
- Email [email protected], answered within two hours during service.
- Phone during service hours for every customer; the number is in your back office.
- Founding restaurants have a named engineer.
Before you write
- Check the status page for a known incident.
- The knowledge base covers menus, allergens, payments and offline mode.
- Tell us the venue, the table or order number and the time; we can see the ticket.